Missed website demand
Visitors leave because they cannot get a timely answer, identify the right contact, or continue after the browser closes.
Website support and team operations
Give every customer conversation an owner and a next action.
Capture visitors where they need help, understand their context, route the conversation to the right team, continue unresolved work as a ticket, and measure service without losing the human relationship.
What this solution fixes
A chat bubble alone does not create customer support.
Unowned conversations
Messages reach a shared inbox without assignment, priority, department context, acceptance, transfer, or clear resolution.
Fragmented customer context
Agents repeat questions because visitor history, page activity, device, previous messages, tags, and internal notes are separated.
Silent alerts
Sound plays without clear source, notifications do not deep-link, background delivery is weak, or unread state is unreliable.
No continuation path
Complex issues disappear when live chat ends because there is no ticket, transcript, owner, due state, or follow-up record.
No service evidence
Management cannot see response time, unresolved workload, missed demand, agent contribution, visitor activity, or conversion.
Support operating model
Route work by responsibility, not by who happens to notice first.
A complete support operation defines how an incoming chat is offered, accepted, assigned, transferred, joined, declined, paused, closed, converted to a ticket, and reviewed.
- Support agents can receive eligible incoming conversations
- Acceptance prevents silent ownership assumptions
- Departments separate billing, support, sales, and technical responsibility
- Authorized agents can invite specialists without losing context
- Internal notes and tags remain invisible to the visitor
- Transfer notices explain who is joining or leaving in real time
- Owners retain full controls while agents receive role-safe actions
WhaChat solution stack
One path from visitor attention to accountable resolution.
Website conversation
Brand customization, allowed domains, pre-chat prompts, links, calls, attachments, status stories, and responsive behavior.
Live team work
Unread state, assignment, acceptance, departments, transfers, invites, replies, reactions, edits, delivery status, and transcripts.
Visitor intelligence
Session, country, device, browser, page, activity, last seen, profile, tags, history, and privacy-aware operational context.
Tickets and follow-up
Ticket creation, ownership, priority, messages, attachments, state changes, close and reopen flow, and visible history.
Notifications
In-app center, unread counters, alerts, sound policy, email, push bridge, delivery analytics, and mobile deep links.
Status Center
Business stories, media, scheduling, duration, views, replies, visitor ring, and conversation-linked responses.
Widget Studio
Business identity, public agent, avatar, badge, colors, launcher, position, welcome content, quick prompts, and preview.
Analytics
Conversation demand, response, resolution, visitor activity, status engagement, agent performance, and operational trends.
End-to-end journey
The visitor and team see one coherent support experience.
Visitor arrives
The widget loads only on approved domains with the company identity, availability, and relevant quick paths.
Context enters inbox
The message, visitor, current page, session, unread state, and notification become visible to eligible staff.
An agent accepts
Ownership becomes clear and the visitor sees the responsible public name, avatar, badge, and typing presence.
The team collaborates
Transfer, invite, departments, internal notes, tags, canned replies, and attachments support the resolution.
Work continues
A ticket preserves the issue when it needs investigation, documents, another team, or a later response.
Management learns
Analytics reveal demand, service speed, workload, visitor behavior, missed opportunities, and improvement priorities.
Service measurement
Measure what helps the team improve, not what merely looks busy.
- New, open, assigned, waiting, closed, and missed conversations
- First response and resolution time by period and responsible team
- Unread workload and notification delivery health
- Agent acceptance, contribution, transfer, and closure activity
- Visitor location, device, landing page, session, and return activity
- Status views, replies, and conversation impact
- Ticket volume, priority, age, ownership, and reopen behavior
Deployment path
Connect the workspace, website, team, email, and notifications as one launch.
- Workspace and ownerBusiness identity, verified email, owner access, plan, and initial settings.
- Website installationAllowed domain, embed code, widget detection, route coverage, and mobile verification.
- Team operationsAgents, departments, roles, public profiles, availability, assignment, and escalation.
- CommunicationSMTP, verification, invites, recovery, notifications, push configuration, and alerts.
- Production checkReal visitor chat, attachment, transfer, ticket, mobile/PWA, analytics, and recovery tests.
Build support customers can feel
Plan customer supportStart with your website, team structure, response expectations, and current support failures.
Starlife will map the WhaChat configuration, deployment, roles, notification path, and operating process.